No less than six Nuance-Watson Hong Kong (NWHK) staff won customer service excellence awards from Airport Authority Hong Kong recently.

Management at NWHK says it is proud that its staff and dedication to service excellence has been recognised for the eighth year in a row at the Hong Kong International Airport (HKIA) Customer Service Excellence Awards.

The presentation ceremony for the 2012/13 awards was hosted by Airport Authority Hong Kong (AAHK) on 14 May, recognising and rewarding the most outstanding frontline staff. These are drawn from the 65,000 airport community members who have demonstrated exceptional efforts in delivering excellent customer service.

Six of NWHK’s frontline staff were deemed to have performed value added services or excellent customer services beyond their normal duty in exceptional incidents. They were as follows:

• CHENG Lai Fong, Natalie – Store Manager, Taste & Delights;
• IP Pui Wah, Canney – Assistant Store Manager, Taste & Delights;
• SO Hung Mui, Cherry – Assistant Boutique Manager, Omega;
• MAK Ka Ra, Color – Sales Associate, Giorgio Armani;
• LAW Ka Chun, Dick – Sales Associate, Sound & Vision Enriching Life;
• YEUNG Kin Chung, Wilson – Sales Associate, Sound & Vision Enriching Life.

Commenting on the awards, Alessandra Piovesana, Regional Managing Director of Nuance-Watson Asia said: “Customers are at the heart of every successful retail business. I am delighted that our service team has put in their best efforts and enthusiasm in providing exceptional customer service for our airport shoppers and thank you for the recognition from the Airport Authority Hong Kong.

“The quality of customer service should never be compromised at any occasion, even under the time of changes and challenges. We do our utmost to dedicate resources and time to providing on-going customer-focused trainings to our staff.

“As a people-oriented company, NWHK strives to exceed customers’ expectations by constantly investing in nurturing quality staff at all levels. Our aim, as always, is to provide customers world-class service and shopping enjoyment every time they visit our stores at HKIA.

[Top image: All the individual NWHK winners received their awards from Stanley Hui, CEO of Airport Authority Hong Kong and Peter Lam, Chairman of the Hong Kong Tourism Board].