This September’s Trinity Forum 2016 is promising ‘to tackle key travel retail issues’ under the chosen theme of ‘Adding value to the consumer journey in an omni-channel world’.

The event is due to be held in India for the first time between 12-14 September at Mumbai’s Trident Nariman Point Hotel, where several senior industry executives are due to make presentations.

After the opening remarks from Martin Moodie, Founder & Chairman, The Moodie Davitt Report and Angela Gittens, Director General, ACI World, there will a welcome from Rajeev Jain, CEO at Mumbai International Airport Pvt Ltd on the first morning.

This will be followed by a presentation on ’The power of possibility for airports’, by GV Sanjay Reddy, Vice Chairman GVK and Managing Director Mumbai Internatonal Airport Ltd.

‘OUTSTANDING TRINITY LEADERS’

The next session is entitled ‘A global perspective – outstanding Trinity leaders’ and this features Julián Díaz, CEO, Dufry; Dayalan Nayager, (new incoming) Managing Director, Diageo Global Travel; and GV Sanjay Reddy.

Hans–Kristian Hoejsgaard, CEO at Oettinger Davidoff then follows, to deliver ‘The brand perspective’ and ‘Re-inventing the bricks & mortar of the airport retail model to move from brand to experience, while evolving airport retail to an omni-channel structure’.

 

‘Changing consumer aspirations – an external perspective of our industry’ follows, with Ravi Shankar, IBM’s Global Leader, Travel & Transportation Centre of Competence – Travel & Transportation. Thereafter, an airports panel will address the subject of ‘Transforming the consumer journey’.

This will comprise of Kim Gray, Head of Retail Strategy, Heathrow Airport; Sanjay Khanna, Chief Commercial Officer, Mumbai International Airport; and Teo Chew Hoon, Senior Vice President Airside Concessions, Singapore Changi Airport.

THE OMNI-CHANNEL WORLD…

The last presentation on this first day is then entitled Trinity Panel 1: Travel retail’s role in an omni-channel world.

This is scheduled to see input from Ramesh Cidambi, Chief Operating Officer, Dubai Duty Free, Stephan Uhrenbacher, CEO, FLIO – Air Media Service, and Stéphanie Metz-Thevenod, Executive Vice-President Marketing & Digital, Lagardère Travel Retail.

A gala dinner follows the evening cocktails before the conference reconvenes the next day with an ACI World session entitled – Evaluating how passenger satisfaction drives airport non-aeronautical revenues.

This is set to feature Saurabh Kumar, CEO, Hyderabad Duty Free Retail Limited, GMR Group; Chris Rayner – CEO, SSP Asia-Pacific; and Guy Stephenson – Chief Commercial Officer, London Gatwick Airport. It will be led by Stefano Baronci (Director, Economics), with additional speakers still to be named.

 

 

RETAIL MARKET RESEARCH….
With regard to this sesion, the organisers add that retail marketing research has long demonstrated a clear relationship between customer satisfaction and the propensity to spend. However, they claim that recent ACI research has now shed more light on this link, specifically in the context of the airport environment.

They say: “Moreover, ACI’s development of ‘passenger personas’ will allow attendees to not only determine which passenger profiles are traveling through their airport, but also what can be done to trigger increased spending. This session will explore how these findings are and will be influencing C-level stakeholders and their work at airports.”

This sesion is then due to be followed by ‘The challenges and opportunities of social and digital media and e-commerce’, which features Peter Zottl, Vice President Travel Retail, Swarovski; Amit Butani, Founder, Duty Free Buzz; and Eugene Barry, Executive Vice President, Commercial & Communications, Dubai Airports.

HOW AIRPORTS SEE THE CUSTOMER….

How airports should view the travelling consumer today is the next presentation and Q&A session scheduled with Glyn Williams, General Manager, Retail, Sydney Airport. Then this will be followed by the Trinity Panel 2 session, entitled ‘Telling it straight – how does the future look for our industry?

This promises to be ‘a hard-hitting, prophetic final session’, involving a broad array of Trinity perspectives, with the airport view represented by Dan Cappell, Acting Chief Commercial Officer, Abu Dhabi Airports and Kai Schmidhuber, Executive Vice President Multi-Channel, Fraport.

The brands perspective will led by Michael Guenoun, Managing Director Travel Retail Asia, Cartier, and the concessioniare representative speaker yet to be announced.

 

VISAS, REGISTRATION, HOTELS…

Meanwhile, delegates are being advised that when they apply for an entry visa to India, a conference visa is not required. The organisers add: “We would suggest that delegates who are eligible should apply for the e-tourist visa, or alternatively, for the Business visa, which would be sufficient.”

The organisers add that they have been advised that neither ‘Conference clearance from the Ministry of Home Affairs of India’ or ‘Political Clearance for the Conference from the Ministry of External Affairs of India’ is required to enter India.

It advises any delegates with more questions to visit the Indian Bureau of Immigration website for more information at http://boi.gov.in/

In addition, other points of contact are: Sarah Genest, The Moodie Davitt Report, Tel: +44 7515 011881
Email: [email protected]

Joanna Kufedjian, Manager, Events, Marketing and Member Services, ACI World. Tel: +1 514 373 1232
Email: [email protected]

Registration contact – Anita Berthier, Assistant Manager, Events, ACI World. Tel: +1 514 373 1254. Email: [email protected]

HOUSEKEEPING DETAILS ONLY:

The two main hotels with special rates for Trinity delegates are the Trident Nariman and The Oberoi, Mumbai. They are connected by a walkway and both offer direct access to the conference facility.

The Trinity Forum partners this year include the hosts, Mumbai Chhatrapati Shivaji International Airport, plus (platinum partners) Diageo, Dufry, L’Oréal, Travel Food Services; (gold) Mars International Travel retail; (silver) Dubai Duty Free; JTI; (lunch) Perricone MD; SSP; (coffee) Lite Bite Foods and sunglass hut; (additional) Desigual; Lacoste; Al Nassma Chocolate; Cabeau; choko la; Oettinger Davidoff; Rituals; Skross; and Valrhona.

The Trinity Forum is co-organised by The Moodie Davitt Report, ACI World and ACI Asia-Pacific and is hosted by Mumbai International Airport Limited.