International Shoppes, Estée Lauder, the Hudson Group and The Paradies Shops were all recognised in the 2014 Washington Dulles Airport Annual Concessions Excellence Awards.

 

These awards were announced recently and jointly by concessions manager MarketPlace Development, Washington Dulles International Airport and the Metropolitan Washington Airports Authority. The awards are given to those who have achieved excellence in the retail and food and beverage areas at Washington Dulles.

 

Various awards were presented to Washington Dulles’ retailers, quick-service food operators and restaurateurs at the year-end merchant meeting held at the Hyatt Dulles Airport hotel in December. The following ‘best in class’ awards on the retail side were announced based on 2014 customer service mystery shopping scores and monthly operations inspections.

 

 

AND THE AWARD WINNERS WERE…

New Retail Customer Service: Estée Lauder/M.A.C, International Shoppes; Retail Operations: Hudson News, Hudson Group; Retail Customer Service: AMERICA!, Marshall Retail Group; Retail Merchandising Unit (RMU) Customer Service: iRelax-n-Massage; Newsstand Customer Service: DC Xpress, The Paradies Shops and BZB International; Most Improved Customer Service: Hudson Booksellers, Hudson Group.

 

The ‘best in class’ awards on the F&B side were as follows: Merchant of the Year: Vino Volo, Taste, Inc; Best F&B Operations: Five Guys Burgers and Fries; Best Restaurant Customer Service: Vino Volo, Taste, Inc; Best Food Customer Service: Green Leaf’s & Bananas, Midfield Concessions; Best New F&B Customer Service, be right burger, Thompson Hospitality, Concessions International and MBC Concessions.

 

Marketing Director, Dulles Food and Shops, Sidney Woods said: “We are proud to recognize the hard work of our merchants. These awards are an expression of our gratitude for those providing an exceptional shopping and dining experience at Dulles International Airport. We look forward to continued success in 2015.”

 

The annual concessions awards were created to reward merchants in both operations and customer service. According to Washington Dulles Airport management, the various concessionaires are eligible for award consideration on the basis of participation in MarketPlace Development’s customer service mystery shopping programme and analysis of monthly operations inspections.