Changi Airport Group’s Teo Chew Hoon anticipates ‘even more growth’ in 2023

By Charlotte Turner |

Singapore Changi Airport.

Singapore Changi Airport.

With the ‘strong travel recovery’ in the past year, Changi Airport Group’s Managing Director of Airside Concessions, Teo Chew Hoon, said the company is looking forward to ‘even more growth in 2023’.


Since travel restrictions were relaxed in April 2022, Changi Airport has observed the steady rise in passenger numbers and flight movements; as has been well-documented by TRBusiness.


While only Terminals 1 (T1) and 3 (T3) were serving passengers at the start of last year, Changi reopened Terminal 4 in September and the southern wing of Terminal 2 in October, to cater to the surge in both outbound and inbound travel demand.


“As we welcome even more passengers back to Changi, shoppers can look forward to a myriad of new and exciting retail experiences and promotions, as well as world-class shopping and dining at our airport,” Chew Hoon told TRBusiness.


Changi Airport Group’s Managing Director of Airside Concessions, Teo Chew Hoon

Changi Airport Group’s Managing Director of Airside Concessions, Teo Chew Hoon

“To keep the shopping scene across all of our four terminals novel and vibrant, we will continue to partner with retailers and brands to introduce new concepts and reinvent our offerings.”


New brands include Korean streetwear label ADLV, athleisure brand Lululemon and coffee boutique Bacha Coffee, while the airport’s existing shops will also continue to be refreshed, like Terminal 1’s flagship Lotte Duty Free shop which will be unveiled in 2023.


“Our Changi-first pop-up collaborations with top brands will continue to ensure that our travel retail scene remains vibrant with the latest products and offerings,” added Chew Hoon.


“To stay ahead of our customers’ needs, we are innovating to ensure we bring them the most personalised and stress-free shopping experiences possible. We are working with our tenants to adopt new technologies and robotics to increase productivity and provide better customer service.”


To deliver more convenience and personalisation, Chew Hoon said the airport is exploring opportunities to augment its retail ecosystem with omnichannel experiences, diversify delivery and collection options, and further integrate its Changi Rewards loyalty programme and Changi Pay e-wallet.


“Shoppers can also look forward to a slew of campaigns and promotions lined up for the year,” she added.


“This includes festivity-related campaigns like Chinese New Year, iShopChangi’s highly anticipated annual iShopathon, the Changi Millionaire sweepstakes and more. The winner of Win With Changi’s grand prize of the Porsche Taycan will also be announced later this year.”

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