Changi to reopen T2 as passenger demand rises to 40% of 2019 figure

By Charlotte Turner |

Operations at Changi Airport Terminal 2 will resume on 29 May 2022, according to the airport operator, as it prepares for increased passenger numbers in the coming months.  

 

The airport closed T2 for upgrading works in May 2020 and plans to reopen in a phased approach ahead of 2024 when expansion plans are expected to complete. Capacity is projected to reach 28 million by then, five million more than it served in 2019.

 

In this first phase of T2’s progressive reopening, key touchpoints such as arrival immigration, baggage claim belts and contact gates at the southern wing of the terminal will be ready for flight operations.

 

‘STRONG PICK UP IN TRAVEL DEMAND’

Tan Lye Teck, CAG’s Executive Vice President of Airport Management, said: “CAG is encouraged to see the strong pick up in travel demand and has worked closely with our partners to bring forward the progressive reopening of T2 ahead of the June travel peak to meet this demand.

 

“The start of flight operations at T2 will provide more capacity to support our airline partners, who are also gearing up to serve more passengers in the months ahead. T2 will reopen in phases over the next two years to support Changi’s recovery as a regional air hub.”

 

The Lotte Duty Free Arrival Hall store.

Duty free alcohol purchases are currently available at the Lotte Duty Free stores at T3 Arrival Hall and T1 Arrival Hall (near C Gates).

The airport operator has also been in the process of reopening stores and restaurants to accommodate more travellers, as the country relaxed restriction for all fully vaccinated travellers last month.

 

Passenger traffic jumped up to about 40% of pre-Covid levels during Singapore’s May Day celebrations this year, from under 15% in February.

 

CHANGI PASSES ONE-MILLION IN MARCH

In March 2022, Changi Airport handled 1.14 million passenger movements, crossing the one-million mark for the first time since March 2020 when 1.6 million passenger movements were registered.

nearly 9 in 10 shops in the public areas at Terminal 1 (T1) and Terminal 3 (T3) are open.

“Nearly 9 in 10 shops in the public areas at Terminal 1 (T1) and Terminal 3 (T3) are open,” said Changi.

As Changi Airport welcomes more airlines and passengers, it is expected that passenger volumes will increase to at least 50% of pre-Covid levels this year.

 

Today, nearly 9 in 10 shops in the public areas at Terminal 1 (T1) and Terminal 3 (T3) are open. In the transit areas of both terminals, 8 in 10 shops are now open, with more ready to do so gradually.

 

Duty free alcohol purchases are currently available at the Lotte Duty Free stores at T3 Arrival Hall and T1 Arrival Hall (near C Gates). Further Lotte Duty Free stores are opening this month.

Changi Airport partnered Lotte Duty Free and The Macallan to be the first to launch The Macallan Harmony Collection Fine Cacao at the travel retail pop-up at T3.

Changi Airport partnered Lotte Duty Free and The Macallan to be the first to launch The Macallan Harmony Collection Fine Cacao at the travel retail pop-up at T3.

Currently, over 32 airside outlets at Changi Airport operate 24/7 including Lotte Duty Free, The Shilla Duty Free and F&B outlets such as Singapore Food Street, Burger King, Encik Tan, Starbucks and The Coffee Bean and Tea Leaf.

 

LOTTE AND MACALLAN

Changi Airport said it is  ‘working closely with tenants to provide more shopping and dining options for passengers as more flights return to Changi Airport’.

 

TRBusiness published an exclusive interview with Changi's Nicole Foo inside the May e-zine.

TRBusiness published an exclusive interview with Changi’s Nicole Foo in the May e-zine.

With the increase in passenger traffic, Changi Airport is hosting promotions, such as its ‘Win With Changi’, which rewards shoppers and diners with a grand prize of Porsche’s first all-electric sports car, the Taycan and a line-up of attractive prizes the whole year round from November 2021 to October 2022.

 

“Another way Changi Airport brings exciting new experiences to travellers is through the interactive pop-up activations across the terminals that offer exclusive first-hand access to travel retail product launches,” said CAG.

 

Most recently, Changi Airport partnered Lotte Duty Free and The Macallan to be the first to launch The Macallan Harmony Collection Fine Cacao at the travel retail pop-up in T3.

 

REFURBISHMENT OF TERMINALS 1 AND 3

Refurbishment works are ongoing at Terminals 1 and 3 as Changi Airport seeks to ‘rejuvenate’ its retail offerings and facilities.

 

More shops are due open later in the year, including new-to-Changi luxury boutique brands. “Many of these top brands have made commitments with Changi Airport even in the depth of the pandemic before the government announced the relaxation of measures, reflecting their deep confidence in the Changi air hub,” added the operator.

 

At Jewel Changi Airport, five new stores opened in the first quarter of 2022.

 

These include Poulet Bijou and Mamma Mia operated by the Minor Food Group and Taiwanese bakery Kazo. Jewel will also welcome the world’s first aviation-themed Don Don Donki store and Sourbombe bakery, a brand-new café concept created by Singapore’s own MasterChef Singapore award winner.

 

Changi Jewel’s HSBC Rain Vortex Light & Sound show resumed on 1 April 2022. TRBusiness was taken on a tour of the facility earlier this month.

 

 

“We continue to work closely with our tenants to deliver a memorable and novel experience for every traveller who passes through Changi Airport,” said Teo Chew Hoon, Managing Director of Airside Concessions, Changi Airport Group.

 

“We are also excited to reconnect with industry partners and travel retailers to explore more opportunities in the that will enhance the retail experience at Changi Airport. With the strong support from our tenants, we are confident that Changi Airport and the travel retail industry is well-positioned to seize new opportunities in the post-pandemic world and emerge stronger.”

 

In a TRBusiness exclusive interview, iShopChangi’s Nicole Foo tells Charlotte Turner how the airport was able to accelerate the transformation of its ecommerce platform, first launched in 2013, and why it remains distinct from other dual marketplaces.

To read the full-length interview click here.

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