HKIA launches fashion-focused Luxury Concierge digital service

By Kristiane Sherry |

HKIA has launched a fashion concierge service for its travellers.

Hong Kong International Airport (HKIA) has launched its digital Luxury Concierge service, with a dedicated team available via WhatsApp, WeChat and video call to help clients shop before they arrive at the airport.

Luxury shoppers are able to browse, reserve and purchase 16 brands through the platform: Chanel, Louis Vuitton, Bottega Veneta, Bvlgari, Chaumet, Gucci, IWC, Jaeger-LeCoultre, Jimmy Choo, Loro Piana, Panerai, Piaget, Tiffany & Co, Tory Burch, Tumi, and Versace. 

HKIA added that more brands would be available through the microsite soon.

With the development, HKIA says its fashion offering is an “unmatched shopping destination for sophisticated trendsetters”.

Through the Luxury Concierge service, HKIA offers gate delivery within 90 minutes, or free delivery to 15 different global destinations with a purchase of HK$1,000 or more.

Up until 7 May, HKAirport Rewards members can earn double points, and save up to 12% on selected products as part of the Spring Shopping Extravaganza. 

New HKAirport Rewards members receive a HS$100 Airport Coupon as a welcome gift, and can immediately take advantage of the wider spring promotion.

inside the Louis Vuitton store at HKIA

In further digital developments, last week Lagardère Travel Retail launched the first autonomous convenience store at HKIA. The 88 sqm Travelwell store utilises an artificial intelligence (AI) system and computer vision technology to streamline the shopping process and offer a ‘grab-and-go’ retail experience.


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