From L-R: Jensen Low, VP, Dining Operations and Commercial, Lagardère Travel Retail; Jacqueline Tan, CEO of Singapore Cruise Centre (SCC); Loh Lik Peng, Chairman, SCC; Ann Pang, CEO, Singapore & Malaysia, Lagardère Travel Retail; and Amy Ng, Board of Director SCC.

Lagardère Travel Retail has been awarded the long-term master duty free and  general merchandise concession at Singapore Cruise Centre’s (SCC’s) HarbourFront Passenger Terminal and Tanah Merah Ferry Terminal.

The strategic partnership with SCC, which manages and operates three ferry terminals and one international cruise terminal in Singapore, marks a key milestone in the expansion of Lagardère Travel Retail, with its Singapore arm offering operations across three business lines (duty free, travel essentials and dining).

Scheduled to commence operations in July, Lagardère Travel Retail says it will embark on a phased renovation to unveil a ‘refreshed and elevated retail experience with a strong Sense of Place’ through the new store design.

Beyond the core duty-free categories of wines & spirits, tobacco, beauty, and confectionery, Lagardère Travel Retail will expand its offer to include travel essentials and fresh grab-and-go food to cater to the needs of passengers commuting by ferries or holidaymakers journeying to neighbouring resort destinations.

“We are proud to embark on this longterm collaboration with Singapore Cruise Centre to elevate the travel retail experience for ferry and cruise passengers,” said Ann Pang, CEO of Lagardère Travel Retail Singapore.

“As Singapore advances towards its ‘Tourism 2040’ vision, we are proud to contribute to the nation’s progress by delivering world-class retail and dining experiences at this key connectivity hub.

“With SCC playing a vital role in the Fly-Ferry arrangement with Changi Airport, this alliance presents us with a great opportunity to support the development of Singapore’s integrated travel ecosystem.

“We are confident that our expertise and innovative approach will give travellers exceptional retail experiences at Singapore Cruise Centre.”

From L-R: Jenny Tan, VP Finance, SCC; Jean Liow, Head of Commercial Leasing, SCC; Jensen Low, VP, Dining Operations and Commercial, Lagardère; Ann Pang, CEO, Singapore & Malaysia, Lagardère Travel Retail; Sean Tan, VP, Corporate Services, SCC; Stephanie Natawira, Business Development Manager, Lagardère Travel Retail; Deborah Wee, VP, Retail Operations and Commercial, Lagardère Travel Retail; and Albert Wong, VP, Operations, SCC.

The opening builds on the company’s existing network of concessions at Changi Airport and Marché restaurants in tourist locations in Singapore.

“Our partnership with Lagardère Travel Retail marks an exciting new chapter in our commitment to provide innovative sea passenger terminal services and add value to waterfront developments,” commented Jacqueline Tan, CEO of Singapore Cruise Centre.

“We are excited to realise the terminals’ upgrade and with Lagardère Travel Retail’s new concept and curated offer to enhance passengers’ overall travel experience at the terminal, making it more appealing to both leisure and business travellers.”

Singapore Cruise Centre serves as a key gateway to Indonesia’s Riau islands of Batam and Bintan as well as Desaru in Malaysia, making it a key hub for both leisure and business travellers. Additionally, SCC is a key turnaround port for luxury and expedition cruise ships on world voyages.

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