Lotte DF commences Changi L&T contract; begins online-only trading

By Luke Barras-hill |


Singapore Changi Airport Terminal 3.

As expected, Lotte Duty Free has started its liquor and tobacco duty free concession today (9 June) at Singapore Changi Airport.

Lotte Duty Free now operates 18 liquor and tobacco stores over an 8,000sq m footprint across all four terminals.

The travel retailer will begin retailing on, in line with the gradual lifting of Singapore’s so-called ‘circuit breaker’ preventative restrictions for Covid-19 designed to pave the way for the gradual resumption of daily life.

Physical stores will open at a later date, although it is unclear whether a timescale has been agreed and Changi Airport Group (CAG) did not respond to TRBusiness’ request for comment.

Lotte Duty Free beat off stiff competition from South Korean rival – and Changi incumbent – Shilla Duty Free, plus Gebr. Heinemann to secure the coveted six-year contract, which runs from 9 June 2020 to 8 June 2026.


DFS Group, which had operated at Changi Airport for more than three decades, officially departed on 8 June.

The firm previously surrendered a two-year lease extension and chose not to participate in the subsequent tender.

In adding another Asian airport hub to its concession arsenal, Lotte Duty Free will eventually present more than 3,000 tax and duty free wines and spirits at Changi Airport.

Lotte Duty Free’s portfolio will feature special and limited edition whiskies and cognacs; exclusive products to Changi Airport; a dedicated collection of Asian spirits with brands from Singapore and Korea; plus a growing array of non-alcoholic beverages.

Shop renovations will take place in three stages, beginning in Terminal’s 1 and 3 once the aforementioned ‘circuit breaker’ measures are relaxed.


Lotte Duty Free plans to renovate its shops over three stages, beginning in Terminal’s 1 and 3.

Lotte Duty Free will breathe life into the stores with a design concept that integrates elements of nature inspired by Changi’s natural gardens.

The latest in-store technologies pair with unique concepts, such as a specialised cognac brand boutique, immersive experience zones dedicated to whisky, gin and wines, and a high-tech tasting bar.

Customers can benefit from tax- and duty-absorbed prices and a 7% discount on a range of products from 12-30 June. A 5% discount voucher can be claimed for the next purchase made instore.

Singapore residents can also shop selected Lotte Duty Free products on without flying.

Kap Lee, CEO, Lotte Duty Free said: “The new operations at Changi Airport will be the largest among all of Lotte’s Asia Pacific operations. We look forward to bringing new and exciting brands, activations and experiences to Changi’s shoppers.

“We are confident that this new relationship will bring us one step closer to our vision to be the global number one travel retailer, as we grow together with Changi Airport Group and the brand partners at Changi.”


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