Lotte Duty Free introduces mobile passport DF&TR shopping service

The ‘passport-free’ service went live on 20 June.

Lotte Duty Free has unveiled a new ‘mobile passport service’ that allows both domestic and international customers to make duty free purchases at its downtown stores, without using their actual passports.

This ‘passport-free’ service – a first for the industry – went live today, on 20 June. It is available initially at Lotte Duty Free’s Myeongdong and World Tower stores in Seoul. It will be rolled out to the retailer’s Busan and Jeju locations once the approval process is completed.

READ MORE: Lotte Duty Free reopens Gimhae International Airport store after full refit

Passport-free shopping

Travellers can access the service via their smartphone, by registering their passports on the ‘My Page’ tab of the Lotte Duty Free app. Once verified, it can be used until the user’s passport expires.

The service was developed in collaboration with Lordsystem, which holds a patent for digital distributed identification. It follows on from the Korea Customs Service’s announcement last year, which pledged to allow customers to verify their identity and purchase duty free products using smartphone authentication, in a bid to help revitalise the country’s duty free industry post-pandemic.

The mobile passport service, accessed via smartphone, was developed in partnership with Lordsystem.

To maximise security, the mobile passport service incorporates two-way authentication using OCR and e-passport IC chips, and also conducts real-time verification using the Ministry of Foreign Affairs and Ministry of Justice databases.

To further prevent fraud, the QR code generated when using the mobile passport is renewed at 30-second intervals.

Lotte Duty Free CEO Kim Joo-Nam commented: “We have preemptively introduced this mobile passport service thanks to the government’s active support for restoring the competitiveness of the Korean duty free industry.”



Heinemann anticipates another €1bn year at IST

Retail has boomed at Istanbul Airport (IST) and the momentum is set to continue this year, even...


MAN 'very sorry' after power spike cancels flights

Manchester Airport (MAN) Managing Director Chris Woodroofe has issued an apology to passengers...


Vantage rebrands as airports manager and investor looks to the future

Vantage Airport Group (Vantage) has announced a corporate rebrand to Vantage Group. The...

image description

In the Magazine

TRBusiness Magazine is free to access. Read the latest issue now.

E-mail this link to a friend