New AirAsia Shop platform enables customers to receive home deliveries

By Andrew Pentol |

AirAsia is continuing its journey to become a fully integrated one-stop digital lifestyle platform with the launch of AirAsia Shop.

The e-tail platform enables customers to purchase authentic duty-free products which will be delivered to their doorstep within the next working day with the support of AirAsia’s Teleport logistics arm.

AirAsia Shop carries top brands from around the world including beauty, fragrance, liquor, gadgets, health and wellness and travel accessories, as well as AirAsia merchandise.

To celebrate the launch, which started on 27 August and will run until 6 September, AirAsia Shop is offering a 40% discount and gift-with-purchase promotion for selected Korean skincare products. A range of popular brands are part of the promotion including Innisfree, Sulwhasoo and Laneige. Free home delivery is available for purchases above RM100 within the Klang region.

In addition, a buy-one-get-one-free promotion for selected AHC and Elizabeth Arden skincare products is available until 6 September 2020.


Shoppers can also look forward to exclusive monthly promotions such as Deals of the Month with discounts up to 72% on selected products.

Left-right: Rose Lam, Group Head of Ancillary Commercial of; Karen Chan, CEO of; Tan Sri Tony Fernandes, CEO of AirAsia Group and Pete Chareonwongsak, CEO of Teleport at the recent launch of AirAsia Shop.

Tan Sri Tony Fernandes, CEO of AirAsia Group said: “We set up our own e-commerce platform called Ourshop to offer a secure and convenient shopping experience. During the height of Movement Control Order in April, we launched the Save Our Shops campaign, to help struggling local SMEs gain access to the e-commerce world.

“We are proud to transform this business unit to AirAsia Shop, which is an innovative business division within the AirAsia Group, offering convenient and value-for-money duty free shopping. We offer a wide range of genuine quality brands at great value prices.

“In addition to inflight pre-book or airport pick up, we have introduced home delivery service and 24/7 accessibility even when shoppers are not travelling, with a plan to expand it to cross-border delivery soon.”

He added: “This duty free e-tail platform is set to be one of the key revenue contributors to the AirAsia Group, as we continue our efforts to become Asean’s leading digital lifestyle brand. We are also looking to expand our business further into other Asean countries kicking off with Thailand soon, as we have just received the necessary approvals to roll out our duty free business there.”

For an even more rewarding shopping experience, shoppers can earn 1 BIG Point for every RM2 spent on AirAsia Shop or redeem any products on AirAsia Shop using their existing BIG points. Besides shopping online with the home delivery service, shoppers who are travelling can opt to have their items delivered onboard an AirAsia flight, at the boarding gate, or choose self-pickup at the airport.


TR Sustainability Week: Bringing DEI into focus in global travel retail

Sustainability is a broader church than addressing environmental concerns. In this TR...

Middle East

Istanbul Airport 2022 carbon emissions fall 21% vs. 2019 as it targets 2050 net-zero

Istanbul Airport has released its 2021-22 Sustainability Report update, which shows a 21% fall...


The Sustainability Pitch Session 1: Chilly's

TRBusiness is delighted to announce the first Sustainability Pitch session of Travel Retail...

image description

In the Magazine

TRBusiness Magazine is free to access. Read the latest issue now.

E-mail this link to a friend