RFP for 32+ outlets launches for Brisbane Airport’s International Terminal

By Faye Bartle |

Brisbane Airport International Terminal

RFPs have been issued for travel essentials, foreign exchange and FB& concessions with speciality retail to follow.

Brisbane Airport has launched what it is describing as its ‘highest ever value retail’ Request for Proposal (RFP), inviting ‘top-tier’ retail and food and beverage (F&B) operators to bid for more than 32 opportunities within the International Terminal.

The move forms part of the Queensland hub’s ongoing transformation and sees 5,000 square metres of space over three levels up for grabs, across four categories: F&B, travel essentials, speciality retail and foreign exchange.

RFPs have been issued first for travel essentials, foreign exchange and food and beverage concessions. The speciality lots are due to follow ‘closely afterwards’.

“Our aim is to bring the finest global offerings to Brisbane while showcasing the best of Queensland to the world,” said Martin Ryan, BAC Executive General Manager Commercial.

“Our International Terminal provides the first welcome and final taste of Queensland, and we’re ready to welcome operators into the terminal that will push the boundaries in terms of what they offer in the lead-up to the 2032 Olympics and Paralympic Games.

“The International Terminal redevelopment presents an opportunity unlike anything we’ve offered before, with approximately 12 food and beverage, 14 specialty and four travel essentials sites available, as well as an exclusive foreign exchange partnership across both the International and Domestic Terminals.

“The successful operators will support us in creating a memorable and ‘uniquely Brisbane’ experience for travellers to enjoy as they depart for their holidays or return home.

“They’ll deliver a very high standard product, will exceed our passenger’s expectations, be innovative and unique, as well as providing exceptional customer service.”

Brisbane Airport International Terminal

Brisbane Airport is seeking operators that will help take the retail and F&B offering to ‘the next level’.

Key to the tender are seven new speciality retail sites that will be available on the Level 3 departures ‘High Street’, along with an additional one on Level 4.

Brisbane Airport has said that it is seeking operators that can ‘align with the “Australian, holiday enablers, aspirational luxury and considered gifts” retail pillars’ to ‘take the new offering to the next level’.

The travel essentials category is characterised by four opportunities: an expanded offer on Level 4 landside departures, two airside departure sites on Level 3 and expanded Level 2 landside arrivals site.

F&B opportunities include a new contemporary high-end bar concept, located at the Level 3 departures’ glass windows, offering a view of the runway, allowing customers to sip their drinks while overlooking the airfield.

Level 3 also offers an additional lobby bar opportunity, quick-service restaurants, a grab & go kiosk and an all-day café.

Brisbane Airport International Terminal

Approximately 12 F&B sites are included in the RFP.

There’s also an F&B precinct spanning more than 900 sqm (that’s about twice the area of a basketball court) which, says Brisbane Airport, is the first of its kind in an Australian airport, providing an ‘immersive experience that will be a platform for food theatre’.

The successful operator will cover all aspects of food retailing, including bar service, exceptional coffee, multiple surprise and delight culinary experiences and rotating seasonal cuisines.

Further to the above, there are two more quick service restaurants, an Espresso bar and a café/bar available on Level 4, along with a new arrivals’ café and Espresso kiosk on Level 2.

The specialty RFP will be released shortly.

Brisbane’s International Terminal is experiencing its ‘strongest performance ever’, says the hub, with passenger spend rates outperforming pre-Covid numbers following a recent flurry of new route launches and announcements.

Indeed, Brisbane Airport’s International Terminal serves over 5.3 million passengers each year through a network of 31 international ports, with international passenger volumes forecast to double over the next 10 years.

Brisbane Airport International Terminal

Brisbane Airport’s International Terminal serves over 5.3m pax each year.

The retail refresh and expansion comes as Brisbane Airport finalises plans for the upgrade of the International Terminal, as part of the $5 billion Future BNE transformation of the entire airport, which includes upgrades to both terminals, planning for Terminal 3, as well as landmark industrial and commercial developments.

Duty free concessionaire Lotte promotes Brisbane tourism to Koreans 

In December 2023, Brisbane Airport Corporation named incumbent retailer Lotte Duty Free as the victor in its competitive tender to operate a 10-year duty free concession at the airport.

The project gives rise to a 3,900 sqm Departures store, a 1,056 sqm Arrivals store, a ‘Last Chance’ shop, and a 38 sqm atrium area, with additional space allowing for category growth across technology, food and confectionery.

In an exclusive interview for the May 2024 issue of TRBusiness magazine, Lotte Duty Free CEO Ju Nam Kim spoke of the partnership and the company’s plans to promote travel to Brisbane to Koreans.

“The Oceania market, where the competition among global players is intense, has been our strategic priority,” he said.

“As an existing operator in Oceania, we are leveraging our understanding of the region and customers [and have] successfully bid for Brisbane Airport.

“We plan to implement marketing activities and promotions that reflect the diverse preferences of each individual customer.

“Currently, the Oceania market is in the recovery phase of Covid-19, with passengers up about 30-40% year-on-year, and a smooth sales increase is expected this year.

“Nowadays, we are planning various collaborations with Tourism and Events Queensland to promote Brisbane tourism to Koreans.”

READ MORE: Lotte emerges victorious in 10-year Brisbane tender

READ MORE: Brisbane Airport consults airline partners on vision for new Terminal 3


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