Skytrax: Changi is voted World’s best

By Doug Newhouse |

Air travellers voted Changi Airport Skytrax’s ‘World’s Best Airport’ for the second year at the recent 2014 World Airport Awards.

The award ceremony was held at Passenger Terminal EXPO in Barcelona, Spain, where Changi beat some stiff competition to top the ten most voted for airports, who were (in order): Changi; Incheon; Munich; Hong Kong; Amsterdam; Tokyo Haneda; Beijing Capital; Zürich; Vancouver; and Heathrow.

“Winning this prestigious award for the second year in a row, Changi Airport Singapore is showing itself to be much more than an airport,” said Edward Plaisted, CEO of Skytrax. “Changi Airport offers a travel experience in itself and continues to develop its quality standards to be named the world’s favourite airport again.


“Changi Airport is a well-known leader and innovator for the airport industry and genuinely delights and surprises travellers who are lucky enough to enjoy the airport facilities. Changi Airport demonstrates how to make the airport experience an enjoyable part of the journey that is so important in today’s fast-moving world.”

Skytrax adds that Changi also enjoyed double success, receiving the award as Best Airport for Leisure Amenities. Mr Lee Seow Hiang, CEO of the Changi Airport Group said: “We are honoured to be named Skytrax World Best Airport for the second consecutive year. We appreciate the support given to us by travellers from around the world. This recognition is great motivation for us and spurs us to continue to aim higher.

“At Changi Airport, we remain steadfast in anticipating the needs of our customers, which is the cornerstone of the Changi Experience. We share this honour with our airport community, for their unyielding commitment to service excellence and with our passengers, for their vote of confidence.”



The World Airport Awards are the most comprehensive and prestigious in the airport industry, since they are voted for by customers in the largest, annual global airport customer satisfaction survey. Skytrax says the survey and awards process is totally independent and guaranteed free of any airport influence or interference in final results.

The World Airport Awards are based on 12.85m customer nominations across 110 nationalities of air travellers, and include 410 airports worldwide. The organisers say that the survey evaluates customer satisfaction across 39 key performance indicators for airport service and product – from check-in, arrivals, transfers, shopping, security and immigration, through to departure at the gate.


TOP IMAGE: Mr Lee Seow Hiang (left), CEO of the Changi Airport Group receives the award from Edward Plaisted, CEO of Skytrax (Photo credit: Changi Airport Group).


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