‘Adapt and Survive’ video series: Ben Roberts, Clogau, Managing Director

By Andrew Pentol |

Ben Roberts, Clogau, Managing Director, Adapt & SurviveWelsh jewellery brand Clogau has emphasised its commitment to the travel retail and duty free industry in the latest edition of the TRBusiness Adapt & Survive Skype video series.

The company, which celebrated its 30th anniversary last year, was a finalist in the jewellery and watches category of the 2018 and 2019 Travel Retail Awards. This year, Clogau has also been confirmed as a finalist in the third edition of the DF&TR industry’s ONLY consumer-voted awards.

Ben Roberts, Managing Director, Clogau, who reveals 90% of staff members are working from home due to the Covid-19 crisis said: “Everybody is remaining upbeat. When you move from a lot of people within the office to a reduced number, there is a change in communication and motivation.

“Everyone works for each other and it is a lot more collaborative than previously.”

Travel retail may only comprise a small percentage of total business, but it is a channel the company values in terms of awareness and brand recognition.


“I am looking forward to getting through this sort of transitional stage, as terrible as it might be and evaluating the competitive landscape to see if there are opportunities. We are committed to travel retail and are here for the long-term. We enjoy being part of the industry as well.”

Clogau reported strong DF&TR performance during the first half of the 2019/2020 financial year, which runs from 1 October 2019 to 1 September 2020 for the welsh company.

Roberts remarked: “We were up in travel retail and picking up some nice new customers including the likes of Emirates, which quickly became our top performing inflight partner.

“We were looking at this year optimistically, but now that planes are grounded, cruise ships have been called back to dock and airports are not what they used to be in terms of footfall, we have had to totally revise our plans.”

For more information and to get involved in Adapt & Survive, Contact: [email protected] 

Click below links to view other videos in the series:

Matthew Greenbaum, Vice President, International Shoppes

Julie Lassaigne, Secretary General, ETRC

Sam Gerber, Managing Partner Skross and Vice President Corporate, TFWA

John Woodhouse, Managing Partner, Schäfer Airport Retail

Peter Mohn, CEO and Co-founder, m1nd-set


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