The tender covers 20 Aena airports.

Aena has launched a tender for its “Sin Barreras” (Barrier-Free) Assistance Service for People with Reduced Mobility (PRM) across 20 airports in its network.

The total estimated contract value is €404.3m (US$463.6m). The contracts will run for an initial period of three years, with the option of two additional one-year extensions.

The tender has been structured into five lots, led by Adolfo Suárez Madrid-Barajas Airport (Lot 1). Lot 2 includes Josep Tarradellas Barcelona-El Prat, together with Reus, Girona-Costa Brava, Bilbao, Santiago-Rosalía de Castro and Asturias airports.

The third Lot covers Málaga-Costa del Sol, Seville, Alicante-Elche Miguel Hernández and Valencia airports. The fourth includes Palma de Mallorca, Ibiza and Menorca airports, while the fifth encompasses Gran Canaria, Tenerife South, César Manrique-Lanzarote, Fuerteventura, Tenerife North-Ciudad de La Laguna and La Palma airports.

Aena will implement a competitive dialogue procedure for the tender, with the aim of strengthening participation and actively engaging potential bidders in shaping the final service model.

Interested parties will have 20 calendar days from publication of the tender documentation in the Official Journal of the European Union to submit applications. A 20-day period will then be granted for the submission of initial proposals.

Key criteria will include quality performance indicators, technological renewal and development of PRM equipment, as well as service improvement plans and operational procedures. Once the dialogue phase concludes, participants will have 15 calendar days to submit their final bids.

The free PRM Barrier-Free service is currently the highest-rated service for Aena, achieving a passenger satisfaction score of 4.94 out of 5. In 2025, Aena assisted more than 2.68 million passengers with reduced mobility across its airport network. Aena continues to collaborate with the Spanish Committee of Representatives of People with Disabilities to ensure that its provision meets passenger needs.

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