Amsterdam Schiphol Airport tempts shoppers with click-and-collect

By Luke Barras-hill |

Customers needn’t pay anything until their orders are retrieved. Source: AMS.

Passengers at Amsterdam Airport Schiphol (AMS) can now place their shopping orders online up to two hours before departure for collection as part of a click-and-collect pilot.

Schiphol Airport Retail (SAR), the Gebr. Heinemann and Schiphol Airport venture, and Kappé are collaborating to allow passengers to view and reserve products online and browse offers by by specifying their flight details.

Orders can be collected from SAR and Kappé shops in Lounges 1, 2 and 3 (liquor, tobacco, chocolates and perfumes & cosmetics).

A Schiphol Airport spokesperson said: “It’s clear from our passenger surveys that consumers like to be able to browse through Schiphol’s product range online.

“By giving them this option, we’re responding to consumers’ need to be served through multiple channels. Clearly, during the pilot we’ll see whether this makes things easier for passengers and makes their journey through our airport smoother.”

International

OUT NOW: June/July issue + Top 10 Airports

The TRBusiness June/July 2024 edition, featuring the Top 10 Airports report, is now available...

International

TR Consumer Forum 2024 photo gallery now live

The TR Consumer Forum 2024 was packed with memorable moments, from the very first networking...

The Americas

Avolta expands US presence with 15-year contracts at John Wayne Airport

Avolta is set to grow its presence at John Wayne Airport in Orange County, California, through a...

image description

In the Magazine

TRBusiness Magazine is free to access. Read the latest issue now.

E-mail this link to a friend