Frankfurt Airport ranked first for customer satisfaction

By Charlotte Turner |

In the latest “Deutschland Test” conducted by Focus Money, a German business magazine Frankfurt Airport ranked first in the overall rating of 33 different service categories.

 

According to recent surveys conducted by FRA, customer satisfaction at the airport exceeds 80%. Fraport AG’s executive board chairman Dr. Stefan Schulte said: “This success shows that we are on the right track in making Frankfurt Airport even more attractive as Germany’s gateway to the world.

 

“We want our passengers to feel comfortable, to be satisfied, and to be happy to return again. We will continue working hard to achieve this goal. Especially now during the summer peak season – when we are serving some 200,000 passengers daily – this is particularly challenging.”

 

Fraport’s service-quality programme, which was introduced in 2010, has encouraged service upgrades at the airport including the expansion of free Wi-Fi access in the terminals to 24 hours a day, the My Airport Guide passenger-escort service, and the Personal Shoppers service for Chinese, Japanese and Russian travellers.

 

RETAIL AND FOOD AND BEVERAGE

Information kiosks and the free FRA Airport App help passengers and visitors easily find their way in the terminals. New children’s play areas have also been opened and attractive relaxation areas added in the terminals.

 

Retail and food and beverage outlets have expanded their services at FRA by offering digital menu boards in various languages as well as “Nation Guides” showing which shops offer which brands.

 

“By introducing these and future innovations, Fraport is striving to make the time spent at Germany’s largest airport even more enjoyable for passengers,” says the operator.

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