Artisan People x Liberty: Providing ‘evangelical’ customer experiences

By Charlotte Turner |

The founders of hand-crafted recruitment agency, Artisan People and Liberty’s Flagship General Manager collect their thoughts on delivering an ‘evangelical’ customer experience in retail and hospitality – both on the High Street and in travel retail – in a two-part video interview with TRBusiness.


In the first of two exclusive interviews shot at the iconic Liberty Department store in the heart of London, TRBusiness talks to Julian Beer – Liberty’s Flagship General Manager and Artisan People’s Founder Directors, Tim Seyner Harness and Jo Ashworth.


Both companies discuss best practices in providing consistently exceptional in-store experiences and the importance of collaboration with numerous parties – from sourcing talent to staff training – in order to ensure customers not only make return visits, but make recommendations to others to shop there too.


In part 1, Julian Beer – Liberty’s Flagship General Manager discusses the importance of diversity and even eccentricity when it comes to shop floor staff and why he encourages his employees to inject their natural charisma into every experience with the customers. Jo Ashworth and Tim Seyner Harness talk about their work with Liberty and why the partnership has been so successful over a number of years.


The below video features Julian Beer – Liberty’s Flagship General Manager (left) and Artisan People’s Founder Directors, Tim Seyner Harness (centre) and Jo Ashworth (right).


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