Strong business rebound for DFA in 2022, but supply issues remain

By Charlotte Turner |

DFA President, Leon Falic told TRBusiness in an exclusive interview that business has clearly improved this year, spurred by a significant traffic rebound as a result of easing travel restrictions, however, keeping up with demand continues to pose challenges and hamper further growth.


“We’re getting a lot of people into the stores and a lot of people are buying,” confirms Falic. “Our biggest problem today is product and getting enough of what we need. People don’t think about the supply chain [when they shop]; they just want to buy what they are looking for.


“I would say the liquor business has suffered more than other categories, but all have experienced some sort of delay or fulfilment issue. I would say regionally there are no real disparities.”


Inflation and the rising cost-of-living also has the potential to cause problems for travel retail in the coming months.


“I also think that people are going to save on other things and still travel.

“I think that people are going to save on other things and still travel,” says Leon Falic.

However, when asked if he thinks inflation will also affect the appetite for travel, he says. “I think demand is going to slow down, yes, but I’m not factoring it into our forecasts as such.


“I also think that people are going to save on other things and still travel. Since the restrictions first came into place, it created an appetite and now people don’t want to give it up.


“Just look at what’s going on today in Europe and other places. Flights are just crazy. Airports are full. What I see is people travelling.” He also believes that Asian travellers, including the Chinese, will soon be resuming international travel in earnest.


Falic insists that the company intends to continue expanding in 2023, revealing that it is reviewing a number of tenders in the Americas right now.


When asked if further stores on the Brazilian border were on the horizon, Falic could not be drawn, but mentioned that an announcement concerning this business was due ‘soon’.

As reported, DFA will open a new store on the border between Israel and Jordan this month.

Click here for more on this story.

This is an excerpt from an interview first published in the Top 10 International Operators Report 2022 which can be accessed here.


Alcohol insights: Conversion up, spend down in Q4

Conversion of visitors in the alcohol category in duty free has risen to 54% in Q4 2023,...

Asia & Pacific

Heinemann Asia Pacific makes breakthrough in New Zealand at AKL

Heinemann Asia Pacific is set to enter the New Zealand market with three new retail concepts at...


Men buy and spend more in travel retail says new research by m1nd-set

Men have a higher conversion rate and spend more when shopping in travel retail, says new...

image description

In the Magazine

TRBusiness Magazine is free to access. Read the latest issue now.

E-mail this link to a friend