The Duty Free World Council (DFWC) is urging industry stakeholders to assist with the creation of its Recovery Framework Protocol to prepare DF&TR businesses for shop re-openings.

This follows last week’s announcement of the protocol, which will guide a common industry approach to re-opening retail outlets.

The DFWC is seeking  industry input to build a ‘workable and meaningful’ protocol and has created a questionnaire for companies to contribute.

Industry stakeholders have until 15 May to complete the survey, after which the DFWC Academy will develop an industry training programme to facilitate the implementation of the protocols.

“Ensuring consistency across duty free and travel retail locations worldwide is critical to gaining permission to re-open and restoring staff and customer confidence. It is fundamental to sales recovery,” the DFWC said.

Click here for the survey.

DFWC President Sarah Branquinho recently took part in this publication’s Adapt & Survive Skype video series. Click here for the full interview, during which she outlines moves to set up the protocol.