Global Survey 2021: Increased DF&TR spend-per-passenger here to stay?

By Andrew Pentol |

Following a positive response to the Global Industry Survey 2021 contained within TRBusiness’ inaugural January e-zine, we are continuing to publish the full, unabridged set of responses.

In the third of a series of posts, TRBusiness readers discuss the increased spend-per-passenger in duty free and travel environments during the Covid-19 pandemic. They also ponder travellers’ spending habits once things begin to normalise.

The general consensus among most respondents is that high spend-per-passenger during the pandemic is due to elements such as strong promotions and discounts and an untypical customer profile. This comprises of business travellers, for example, with high disposable income.

While survey respondents view this as a positive development in an otherwise gloomy period for the sector, many believe spend-per-passenger will eventually return to pre-Covid-19 levels.

The first set of responses revealed readers’ reflections of a turbulent 2020, while the second batch highlighted their expectations for this year.

[Comments are those of the respondents and do not necessarily represent the views of TRBusiness. To read highlights of the Global Industry Survey, click here].


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