Leading DF&TR operators back accelerating TR Consumer Forum

By Luke Barras-hill |

A premier lineup of DF&TR operators plan to attend the Travel Retail Consumer Forum, as anticipation builds ahead of the industry’s first physical event to reconnect stakeholders since the beginning of the pandemic.

Co-organisers TRBusiness and leading Swiss consumer travel research firm m1nd-set continue to strengthen an unmissable conference and networking programme, which is set to showcase over two days on 20-22 September 2021 at the London Hilton Paddington hotel.

Registration for the Travel Retail Consumer Forum officially opened on Tuesday 29 June.

Lagardère Travel Retail, Aer Rianta International, 3Sixty Duty Free, WHSmith International, Inflight Sales Group Europe and R+F Travel Retail/Stena Line have already voiced their support for the event and (subject to travel restrictions) committed to sending representatives to London (TRBusiness will be revealing further attendees in due course).

In addition, the European Travel Retail Confederation (ETRC) has also confirmed its intention to attend the event.

Click above to register for the Travel Retail Consumer Forum; registration can also be made by accessing the event’s dedicated website.

[Click here to view the agenda; click here to get involved].

Ray Hernan, CEO, Aer Rianta International: “The forum promises to deliver up-to-the minute, much-needed industry intelligence that will no doubt strengthen recovery plans. As an industry, we have not been able to physically come together since the beginning of the pandemic; we are hopeful of the opportunity to do this for the first time in September.”


As reported, TRBusiness and m1nd-set are curating an entirely exclusive one-off consumer research campaign worth an incredible six figures in value.

This will crystallise a number of important topics: Post-Covid mega trends affecting purchasing behaviours; category-specific intelligence, in-store design and shopping drivers; sustainability; e-commerce; health and wellbeing; the luxury offer; and region-specific focuses including insights on domestic tourism.

Delivered under the slogan ‘Research, Reconnect, Re1magine’, the TR Consumer Forum’s tailored agenda is illustrative of both parties’ cast-iron commitment to helping the industry collaborate and rebuild successfully – in a physical setting – after an incredibly testing 18 months for businesses across the globe.

The sessions will draw on new and unique global research conducted by m1nd-set to produce a wealth of consumer-centric intelligence on the dynamics and evolution of the travel shopping journey.

Voicing his support for the inaugural Travel Retail Consumer Forum, ARI Chief Executive Ray Hernan commented: “We are very much looking forward to the Travel Retail Consumer Forum in September.

“The Forum promises to deliver up-to-the-minute, much-needed industry intelligence that will no doubt strengthen recovery plans.

“As an industry, we have not been able to physically come together since the beginning of the pandemic. We are hopeful of the opportunity to do this for the first time in September.”

Delegates will enjoy ample opportunities to network with new and existing business partners, exhibitors and conduct in-depth business discussions over the two days of business, with lunches and coffee breaks included.

An Opening Cocktail will also take place on Monday 20 September.

The Travel Retail Consumer Forum will take place at the Hilton London Paddington hotel, conveniently located near the city centre.


Importantly, TRBusiness is offering all delegates a ‘book with confidence guarantee’ should they be unable to attend due to Covid-19 restrictions.

The early bird registration fee is £495, which will be valid until 31 July. After that date, the standard rate of £595 will apply.

In the unlikely event that the Travel Retail Consumer Forum is postponed, the registration fee will be automatically carried over to permit entry to the rescheduled event. Alternatively, a full refund is available.

The offer of a refund will also be extended to those with country-level travel restrictions in place at the time the event is due to take place.

For more information on the programme and for speaking opportunities, please contact [email protected].

For more information about sponsoring these networking events, as well as other sponsorship opportunities, please contact [email protected][email protected][email protected] or [email protected].


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