Paperless receipts launch at Lagardère Travel Retail UK & Ireland stores

By Luke Barras-hill |

Digital receipts are now available at stores in eight airports and onboard eight ferries. This includes Aelia Duty Free at London Luton Airport, the Group’s first global location to trial self-checkout facilities.

Digital receipts have been introduced at all 21 of Lagardère Travel Retail’s shops across the UK and Ireland, replacing paper versions at tillpoint.

The partnership with ReceiptHero, a first for travel retail, means shoppers can now avail of digital transaction records at point of purchase via the ReceiptHero app (available on iOS and Android platforms).

Digital receipts can be accessed at shops including Aelia Duty Free, Discover, the Lego Store and Tommy Hilfiger, providing an eco-friendly and cost-saving alternative for retailers.

Customers can use the digital receipts to obtain full refunds and exchange products, similar to paper-based versions.

They can also send feedback from their experience instore and, in the future, receive promotional offers on purchases using ReceiptHero’s loyalty capabilities.

Liam Grundy, Commercial Business Director at Lagardère Travel Retail UK & Ireland, said: “Lagardère Travel Retail is committed to playing a leading role in the sustainable transition of the travel retail industry.

“ReceiptHero allows us to support our PEPS strategy, our roadmap to creating a more sustainable future, by further reducing the environmental impact of our operations. At the same time, it provides the added benefit of simplifying the checkout process for our customers – providing them with a smooth innovative checkout experience.”

By introducing digital receipts at its UK and Ireland operations, Lagardère Travel Retail is quickening a commitment to waste reduction, part of its PEPS (Planet. Ethics. People. Social) CSR strategy. Targets include implementing waste reduction initiatives by 2025, contributing to global carbon neutrality by the end of 2023, and reaching net zero emissions for all three scopes ahead of 2050.

Chris Moore, Director of International Business at ReceiptHero, added: “We’re really grateful for the opportunity to work with the UK team at Lagardère Travel Retail, we’re talking about a global organisation with thousands of sites across Europe. The UK team reacted quickly to turn this into reality, we’re aligned on how we can enable a better checkout experience for their business and leisure travellers.”

For more on Lagardère Travel Retail’s PEPS CSR strategy, click here.

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