Attendees from commercial/retail, procurement; design and development; operations; finance and other internal teams have a chance to gain greater insight into running airport commercial businesses.

Airport commercial departments are once again being offered the opportunity to acquire essential management skills courtesy of Concession Planning International (CPI).

The specialist airport commercial planning consultancy has once again opened registrations for its forthcoming commercial training courses, delivered via two intensive workshops.

The CPI Airport Commercial Development and Management Course will take place near London, UK on 13-16 October and in Sydney, Australia on 18-21 November.

Managing Partners Susan Gray and Jeremy Corfield will draw on data and insights to assist management professionals identify, develop and deliver right-sized, fit-for-purpose and flexible commercial programmes tailored for each airport.

“This is a focus, classroom environment,” said Gray. “We drill down into specific areas including how to identify the right amount of commercial space, plan the space, determine the right mix and ultimately how to extract the most value from it.

“We focus on driving revenue, but always from a customer-centric point of view and in the context of current and future on and off-airport trends.

“Delegates complete the course armed with greater confidence and ability to demonstrate not just the ‘how’ but also the ‘why’ of the many aspects of the airport non-aeronautical business and the important role it plays both from a revenue and customer experience perspective.”

Among the attendees are Catherine Holmes, Category Manager, Manchester Airports Group; Jana Goelz, Commercial Manager, Launceston Airport; Neil Hill, Principal, Woods Bagot (Sydney); and James Rogers and Matthew Butters, Aviation Directors at Pascall+ Watson (London), with more to follow.

“This is also an excellent opportunity for attendees to network with peers from around the world who share the same challenges – and opportunities,” added Gray. “Our alumni develop meaningful connections that last career-long.”

CPI’s current airport clients include Sydney, Perth, Melbourne, Christchurch, Broome, Hawke’s Bay, Keflavik, Heathrow, Edinburgh, Amsterdam Schiphol, Denver and others.

For further information on the programme and to register, click here.