Retail jobs up for grabs as Heathrow looks to meet summer travel demand

By Luke Barras-hill |

More roles are due to go live in the coming months, says Heathrow.

London Heathrow Airport is hiring retail staff as part of a major recruitment drive.

This comes ahead of what is expected to be the biggest holiday season this summer since the beginning of 2020.

Postings from World Duty Free Group (Dufry), Lagardère Travel Retail, WHSmith, Paul Smith, Sim Local, Watches of Switzerland, Ted Baker and Case Luggage are among the vacancies being advertised via the Heathrow Employment & Skills Academy portal.

The positions range from customer service and sales assistants and sales consultants and sales advisors, to team leader, assistant manager and store manager.

Several of the jobs are with Lagardère Travel Retail at a new departure lounge branch of its souvenir and gift shop concept ‘Discover’.


The retail roles form part of a number of positions covering concessions (foreign exchange, F&B), aviation, logistics, hospitality and security.

Paula Stannett, Chief People Officer, Heathrow Airport said: “A job at Heathrow is an opportunity to work at one of the most exciting and dynamic places in the country. We can’t wait to welcome more passengers back this summer. To get ready, we’re building our team of dedicated colleagues who love making a difference to our passengers every day.

Passenger numbers for 2022 are estimated to reach just over half of 2019, when they totalled 81 million. Source: Heathrow Airport.

“Together you can help us get people back to the things that matter most – visiting family and friends abroad, falling in love with travel again and connecting their business with global markets.”

Passenger numbers for 2022 are estimated to be just over half of 2019’s record-breaking 81 million passengers.

As reported, the airport served 19.4 million passengers in 2021 – a quarter of those recorded in 2019 – and shed more than 600,000 in December due to cancelled travel plans linked to Omicron and travel restrictions.

For an on-location report last month, click here.

Watch out for the TRBusiness February e-zine for more from Heathrow Airport.


MAN 'very sorry' after power spike cancels flights

Manchester Airport (MAN) Managing Director Chris Woodroofe has issued an apology to passengers...


Vantage rebrands as airports manager and investor looks to the future

Vantage Airport Group (Vantage) has announced a corporate rebrand to Vantage Group. The...


Arnaud Lagardère reinstated as Chairman and CEO of Lagardère

On the proposal of Jean-Christophe Thiery, who had been appointed to the position on a...

image description

In the Magazine

TRBusiness Magazine is free to access. Read the latest issue now.

E-mail this link to a friend