The UK facility aims to set a new standard for airline retail fulfilment.

Tourvest Retail & Catering has officially launched phase one of its new retail fulfilment centre in Feltham, UK, in line with its objective of setting a new benchmark for onboard retail logistics and e-commerce fulfilment in the airline industry.

The Feltham centre combines smart automation with agile processes to deliver efficient, reliable fulfilment. Supporting trolley packing, home delivery, e- commerce and drop-shipping, it enables airlines and suppliers to connect with customers quickly and accurately.

The facility has been designed to offer dynamic, accurate, and personalised service while future-proofing operations for years to come.

Key benefits include cost efficiency achieved through optimised operations and real-time data, alongside enhanced risk resilience. The new centre also offers advanced automated stock management, in addition to a commercial advantage gained through alignment with retail agreements that promote savings and growth.

“Today isn’t just about opening a new facility, it’s about setting a new standard for airline retail fulfilment,” noted Tourvest COO Paul Murphy. “Our Feltham Centre gives airlines the tools to improve customer experience, streamline onboard retail, and build towards the next generation of e-commerce and home delivery.”

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