Travel Retail Awards: Shoppers’ verdicts on airport retailing

By Luke Barras-hill |

Airport_blogAs the second instalment of the shopper-voted Travel Retail Awards approaches, its leading panel of consumer judges reveal their likes and dislikes when it comes to airport shopping.

[Click below video to discover what travellers really think about the airport retail experience].

The judges agreed that airports’ ‘unique spaces’ offer an opportunity to engage with a captive audience who can browse and shop unencumbered – something often touted within industry circles but rarely expressed by the end consumer.

“Every shop has things in common with one another, but also differences, which is interesting and fun to explore,” commented one consumer judge.


Criticisms include the often unavoidable congestion in the shopping aisles during peak times, price differences with online, the expectation duty free will be cheaper, pressure selling while navigating the store, and the feeling of being rushed.

This 2019 Travel Retail Awards is teaming up with Dufry Group to voice the work of global charity SOS Children’s Villages.

A donation from every table/seat booked will go towards the charity. An event taking place during the evening will raise additional funds.

To view the finalists for the 2019 Travel Retail Awards, click here.

Click here to book your tickets now and avoid missing out on the Travel Retail Awards, which takes place on Monday 13 May at the Conrad Hotel in Singapore during the TFWA Asia Pacific Exhibition and Conference.

To find out more about the Travel Retail Awards, click here.

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