World-leading airports back TR Consumer Forum

By Charlotte Turner |

Manchester Airports Group (MAG) and Vinci Airports have both confirmed their attendance for the inaugural Travel Retail Consumer Forum (TRCF), to be hosted by TRBusiness and leading Swiss consumer travel research firm m1nd-set on 20-22 September 2021 at the London Hilton Paddington hotel.


Leading global operators Lagardère Travel Retail, Aer Rianta International, 3Sixty Duty Free, WHSmith International, Inflight Sales Group Europe, R+F Travel Retail/Stena Line and Kaner Duty Free have already voiced their support for the event and (subject to travel restrictions) committed to sending representatives to the forum.


The Duty Free World Council (DFWC) has endorsed the event and believes that invaluable consumer data and research will be instrumental in the industry’s continued recovery. “The consumer lies at the heart of our industry’s recovery,” said Sarah Branquinho, DFWC President.


“We are seeing pent up demand to travel, whether to see family and friends, for leisure or for business – and it is clear that those already travelling are keen to spend again in duty and tax free stores. Any insight into how our industry can meet and exceed their expectations is a welcome element in the massive recovery effort that every company is committed to.”

Leading industry stakeholders have confirmed their support and attendance.

The European Travel Retail Confederation (ETRC) has also confirmed its intention to attend the event.

Sarah Branquinho, DFWC President.

Sarah Branquinho, DFWC President.


3Sixty’s Chief Operations Officer, Alex Anson said: “Great initiative by TRBusiness to develop the TR Consumer Forum as we continue to learn and adapt to the changing landscape created by covid…looking forward to this event!”


Kaner Duty Free, which has also confirmed its attendance to the Travel Retail Consumer Forum, speaks highly of TRBusiness’ portfolio of events as well as its invaluable news reporting and insights.


“You guys have kept our ears full with developments and up to date information about what is going on around the world; held interesting forums, came up with interesting subjects and most importantly partnered with m1ndset to provide us great research results,” said Meliha Kaymak, Procurement Executive & Internal Controller, Kaner Duty Free.


“I have been reading your bulletins without skipping one. Thanks for keeping us in the loop.”


Registration for the Travel Retail Consumer Forum officially opened on Tuesday 29 June.


As reported, TRBusiness and m1nd-set are curating an entirely exclusive one-off consumer research campaign worth an incredible six figures in value.



3Sixty’s Chief Operations Officer, Alex Anson.

3Sixty’s Chief Operations Officer, Alex Anson.

This will crystallise a number of important topics: Post-Covid mega trends affecting purchasing behaviours; category-specific intelligence, in-store design and shopping drivers; sustainability; e-commerce; health and wellbeing; the luxury offer; and region-specific focuses including insights on domestic tourism.


Delivered under the slogan ‘Research, Reconnect, Re1magine’, the TR Consumer Forum’s tailored agenda is illustrative of both parties’ cast-iron commitment to helping the industry collaborate and rebuild successfully – in a physical setting – after an incredibly testing 18 months for businesses across the globe.


The sessions will draw on new and unique global research conducted by m1nd-set to produce a wealth of consumer-centric intelligence on the dynamics and evolution of the travel shopping journey.

TRBusiness would like to thank our event partners for their unwavering support in hosting the inaugural Travel Retail Consumer Forum.

TRBusiness would like to thank our event partners for their unwavering support of the inaugural Travel Retail Consumer Forum.


Delegates will enjoy ample opportunities to network with new and existing business partners, exhibitors and conduct in-depth business discussions over the two days of business, with lunches and coffee breaks included.


An Opening Cocktail will also take place on Monday 20 September.



The Travel Retail Consumer Forum will take place at the Hilton London Paddington hotel, conveniently located near the city centre.


Importantly, TRBusiness is offering all delegates a ‘book with confidence guarantee’ should they be unable to attend due to Covid-19 restrictions.


The early bird registration fee is £495, which will be valid until 31 July. After that date, the standard rate of £595 will apply.


In the unlikely event that the Travel Retail Consumer Forum is postponed, the registration fee will be automatically carried over to permit entry to the rescheduled event. Alternatively, a full refund is available.


The Travel Retail Consumer Forum will take place at the Hilton London Paddington hotel, conveniently located near the city centre.

The Travel Retail Consumer Forum will take place at the Hilton London Paddington hotel, conveniently located near the city centre.

The offer of a refund will also be extended to those with country-level travel restrictions in place at the time the event is due to take place.


For more information on the programme and for speaking opportunities, please contact [email protected].


For more information about sponsoring these networking events, as well as other sponsorship opportunities, please contact [email protected], [email protected], [email protected] or [email protected]


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