The huge new changes that The Nuance Group has made in Cupertino with Copenhagen Airports and its new store format should translate into an improved financial performance, according to Nuance Group President and Ceo Roberto

Graziani.
‘In the last six months in Copenhagen we have made a lot of changes, not only in the main shop and in the other retail premises, but also in the organisational, information technology and supply chain structures. I really have to thank Stephan Salvisberg, our General Manager in Switzerland and his team, for the dedication, passion, expertise and knowledge that he put into his temporary assignment in Denmark.
‘The improvements we have achieved so far in our operational processes are significant, but at the same time we are aware that there are still some issues to fix. To be fair we have also to recognise that our turnover this year has been impacted by some negative events such as [the start up of] Norway Arrival Duty Free and some important changes in the qualitative passenger mix.
‘Nevertheless, in this business people make the difference. For this reason I?m looking for the best retail talent to lead our operations. I?m confident Stig Nielsen, a very high-profile retailer we have just appointed as the new Denmark General Manager ? in collaboration with the excellent and competent CPH Airport commercial team ? will be able to maximise the potential of one of the most beautiful shops in Europe.’