Heathrow, ARI, Portland, This Works, Harding+, Newmark, Airport Dimensions and Mondelēz World Travel Retail are among the companies speaking on the live conference sessions for TR Wellbeing Week.

This new, online event, taking place 30 November to 4 December, is dedicated to unlocking opportunities around passenger wellbeing in travel retail. Indeed, it will provide a platform for exploring how a growing consumer interest in wellbeing is influencing the way that airports, cruise ships and airlines design the passenger experience and the commercial footprint.

Four live conference sessions are taking place via TRBusiness.com– please see the schedule below. We will also be rolling out a rich roster of related content to view and read across our website throughout the week, including our new TR Voices: Wellbeing videos, interviews, features and more.

Be sure to register for access all areas, including exclusive access to the TR Wellbeing Intelligence Report, produced in collaboration with m1nd-set.

Tuesday 1 December at 10am-10:45am (UTC)
Keynote: TR Wellbeing Intelligence Report by m1nd-set

Dr. Peter Mohn, Founder & CEO, m1nd-set will delve into research that shows how wellbeing has become a fundamental pillar of the modern travel experience, with 78% of international travellers expressing greater concern for their physical health and 71% reporting heightened concern for their mental wellbeing.

“Because passengers no longer separate their health goals from their travel journeys, duty-free and travel retail stakeholders have a unique commercial opportunity to transform the airport environment into a true wellness destination,” he said.

Mohn will discuss how the industry can successfully unlock this growing consumer demand. The presentation will be followed by a Q&A with TRBusiness Editorial Director Faye Bartle.

Dr. Peter Mohn, Founder & CEO, m1nd-set.

Tuesday 1 December at 2-3pm (UTC)
Panel Session: The Wellbeing Experience Economy: How Airports Are Turning Self-Care into a Commercial Opportunity

This session will look at what a wellbeing-focused airport could look like and whether investments in healthier environments could help to increase dwell time and commercial performance. We will explore how food, lounges, design, retail and digital services can come together to create a happier, healthier passenger journey that puts travellers in the mindset to discover and spend. Speakers include Rory Ford, Head of Space, Strategy & Delivery – Retail at Heathrow, Graham Needham, Associate Director, Portland, and Shaun Weston, Chief Guest Experience and Operations Support Officer, Airport Dimensions.

Wednesday 2 December at 10am-11am (UTC)
Beyond Beauty: Turning Retail into a Feel-Good Experience

The role of beauty in travel retail is evolving. Today’s travellers are looking for more than products – they are seeking expertise, personalisation and moments of self-care during their journey. From express treatments and skincare consultations to personalised diagnostics and immersive brand experiences, beauty services are creating new opportunities to engage passengers and drive commercial growth. This session explores how airports and beauty brands are moving beyond the traditional counter to create experiential beauty destinations that deliver both customer value and business results. Speakers include Anne Marie Brett, Global Buying Manager – Beauty, ARI and Mithra Nandoo, Brand Ambassador, This Works.

L-R: Rory Ford, Head of Space, Strategy & Delivery – Retail at Heathrow; Hazel Catterall, Executive Director, Newmark; and Anna Somogyi, Marketing Director – Category, Shopper & Customer, Mondelēz World Travel Retail.

Thursday 3 December at 10am-11am (UTC)
Embracing the Wellbeing Shift in Travel Retail for the Future

Where does wellbeing in travel retail go next? This forward-looking session will explore the biggest opportunities emerging across the wellbeing economy in the channel – from beauty, nutrition and health tech to experiences, services and personalisation – and how brands, retailers, airports, airlines and other travel stakeholders can work together to unlock new passenger engagement and spend. Speakers include Caitlin Allen, Beauty Category Manager, Harding+, Hazel Catterall, Executive Director, Newmark and Anna Somogyi, Marketing Director – Category, Shopper & Customer, Mondelēz World Travel Retail and Seyi Oduwole, Strategic Foresight Analyst, The Future Laboratory. 

Please do register today for complimentary access to the full programme and to register your interest as a speaker or sponsor.

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