TRConnect past events

TRConnect past events

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INTRODUCTORY WEBINAR: Tuesday 5 May

Emerging stronger in a post-COVID world

How can the industry, together with its associations best cope with the downturn and work together to emerge stronger – or in some cases simply survive? What do travellers say about how their shopping behaviour will differ when international travel resumes?

To view the recording of the event, please click here.

Tuesday 2 June 2020

Engaging customers across all touch-points: physical, digital and human: 2 June 2020

Creating memorable and engaging experiences through digital and in-store/on-board marketing campaigns, as well as through staff and crew interaction in a new social distancing compliant retail environment. What is best-practice in omni-channel communications and how will the message and the medium change in a post-Covid-19 world?

To view the recording of the event, please click here.

Tuesday 30 June 2020

Chinese travellers: the much anticipated return

This special Chinese consumer edition of the TRConnect series will focus exclusively on this vital segment. Chinese consumers have, for some time now, been the key focus of the global travel retail sector. When, where and how do they plan to travel internationally again? How willing will they be to enter the duty free shops and other commercial operations at airports? How will their shopping behaviour evolve in the post pandemic era?

To view the recording of the event, please click here.

Tuesday 4 August 2020

Cross-cultural communications in the post-Covid context

Personalising the travel retail shopping experience across all segments is vital, whether nationality, age, or traveller type.

How do key travelling nationalities behave differently in store and how do the key segments behave differently across different nationalities? What can the industry do to convert various non-shopper segments from different nationalities into customers?

To view the recording of the event, please click here.

Thursday 5 November 2020

Putting the consumer first — Travel Retail Awards Consumer Insights

An exploration of the exclusive consumer insights from m1nd-set, which determined the finalists and winners of the consumer-voted 2020 Travel Retail Awards.