Global Industry Survey 2024 now live: Make your voice heard

By Faye Bartle |

GIS 2024

TRBusiness is calling upon duty free and travel retail (DF&TR) stakeholders around the world to air their views in the flagship Global Industry Survey 2024.

The industry’s original and longest-running* state-of-the-industry report is marking its 20th anniversary this year.

It is an important opportunity to make your voice heard by delivering your expert opinion on business dynamics and commenting on pertinent talking points, such as factors influencing spend per passenger and conversations around minimum annual guarantees.

Indeed, as we edge forward into the New Year, your contribution is essential in shaping our illuminating and data-rich report, which is a vital barometer of industry health and a valuable reference tool for stakeholders at all levels.

This year, there are 11 thought-provoking questions to complete (a mixture of multiple choice and open-ended questions).

Your opinion matters, which is why we are urging you to please carve out some time in your calendar to craft your responses.

Simply click the button above and join the impressive roster of high-calibre stakeholders who have supported the report to date, such as Avolta (formerly Dufry), The Shilla Duty Free, Lagardère Travel Retail, Starboard Cruise Services, APTRA, Dubai Duty Free, Aena, Gebr. Heinemann, Fraport AG, Harding+, Heathrow Airport, plus many more, who shared their comments for the 2023 edition.

The deadline to have your say is Thursday 4 January 2024 at 11am GMT and the results, comments and analysis will be published in the January 2024 TRBusiness e-zine and/or online at

Luke Barras-Hill, Editorial Director, TRBusiness.

“On top of being a vital temperature check of the industry, for the benefit of us all, this year’s survey sheds light on a variety of issues that are the subject of hot debate in order to garner expert opinion and help stakeholders to navigate the New Year with confidence,” said TRBusiness Editorial Director Luke Barras-Hill.

“We’ve thought long and hard about the questions to ensure our free-to-access report provides the very best insight and utmost value for our audience.

“With that in mind, I urge you to voice your opinion on the challenges, opportunities, hopes and expectations for the year ahead.

“Please do take part by sharing your views and help us start the year on a high with our comprehensive and useful industry report.”

What is the Global Industry Survey? 

The Global Industry Survey is an independent and impartial piece of research run by the editorial team at TRBusiness and conducted without any personal bias or alliances.A snapshot of the Global Industry Survey 2023.A snapshot of the 2023 Global Industry Survey 2023.

Your responses will form part of our annual state-of-the industry report, which offers a compelling insight into the hopes and expectations of stakeholders for the year ahead, as well as the major factors impacting on business in the travel retail and duty free sector.

Since it its launch in 2004, the Global Industry Survey has become an unmissable content campaign for TRBusiness.

How to take part

Simply fill in our online survey**, which contains a mixture of multiple choice and open-ended questions.

It takes just 15 minutes, on average, to complete***.

How are my comments used?

Selected comments from respondents will be published in a Q&A format within the TRBusiness January 2024 e-zine and/or online.

Should your comments be chosen for publication, they will be attributed to you using the name, job title and company name provided. We may also use a corresponding portrait photograph held on file.

In addition, TRBusiness reserves the right to independently select responses to receive feature-led coverage within the Global Industry Survey.

As the DF&TR industry enters what is being hailed, for many, as the ultimate comeback year following the pandemic, your comments will help to shed light on what 2024 may bring, for the benefit of all stakeholders and the industry as a whole.

We look forward to hearing your thoughts and thank you in advance for taking part.

*To the best of our knowledge. **A hard copy is available upon request. Please email [email protected]. ***Based on the average time taken to complete the 2023 survey.

READ MORE: NOW LIVE: January e-zine & Global Industry Survey

READ MORE: Global Industry Survey 2023: Gauging trading expectations & challenges

READ MORE: Global Industry Survey social poll results revealed


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