Munich Airport has launched a six-month pilot scheme with Intelligent Track Systems (ITS) to introduce smart baggage trolleys for passengers in Terminal 2.
From 4 October, guests are able to use a tablet in a carry-on baggage trolley to enjoy a “more digital experience” through the airport.
By entering their flight data (manually, or by scanning a boarding pass) they will receive flight information in real time.
In addition to departure details, passengers can also select shop and restaurant services. A map guides them through the terminal, and they will receive offers based on their location.
The smart trolleys are free to use, and can be picked up in Terminal 2 after security and before duty free.
Part of a pilot, ITS display screens have been attached to existing carry-on trolleys. ITS said this “click on” solution is unique worldwide.
Smart baggage trolleys: Connecting digital and analogue
“Digitalization doesn’t always have to happen in the background,” said Dr. Jan-Henrik Andersson, Chief Commercial Officer at Munich Airport.
“These tablets help our guests find their way around the terminal while ensuring they can always keep an eye on the latest flight information.
“The project is another element of our premium innovation hub. By connecting the digital and the analog world, it will bring real added value for our passengers.”
Morten Pankoke, CEO at ITS, added: “Our tablets can direct users to specific stores and also highlight retail activations and activities.
“These are often overlooked by passengers when they are in a rush or stressed.
“But if they can see the deals on the tablet, as well as the time they have to get to the gate using wayfinding, they are more likely to check out some store offers if they have the time.”
Speaking at this year’s TR Consumer Forum, Pankoke urged more airports to embrace digital and share insights.
This would enable retailers to deliver the “right content at the right place at the right time”, he said.