Airport e-commerce platform Grab has partnered with in-airport food and retail delivery company AtYourGate to provide services for the aviation industry and passengers as the world re-opens.

The strategic partnership will allow airports to provide pick-up and delivery at participating food and beverage and retail concessions.

This gives flexibility to passengers who will be able to order from their own devices while socially distancing.

The partnership will be offered to airports in North America, with opportunity to expand into further markets. Grab’s platform is available in over 50 airports in four countries and has processed over five million contactless orders.

AtYourGate operates at nine airports in the United States and has delivered over 100,000 orders to airport guests.

ADDED AIRPORT DELIVERY OPTION

Grab’s omnichannel platform allows guests to order through various digital channels. The partnership with AtYourGate has the added option of airport delivery, allowing guests to order and have food and retail purchases delivered to their gate while waiting for flights.

Guests can order across terminal and security lines, enabling a wider range of dining options.

Jeff Livney, Chief Experience Officer, Grab said: “This collaboration is designed to support the industry as we face some of the toughest challenges we’ve ever seen. Having contactless ordering options during this health crisis is no longer just a ‘nice to have and they are going to be fundamental to the way we all do business going forward.

“We’re confident the combination of the Grab platform technology and integration with AtYourGate’s delivery capabilities will enhance the passenger journey while making operations smoother, scalable and more efficient and therefore more commercially viable for airport concessionaires.”

PJ Mastracchio, Founder and CEO, AtYourGate commented: “The existence of new, safety-focused dining and retail options such as AtYourGate’s contactless delivery service will be a vital component of the passenger’s expectations when they return to air travel.

“This partnership will combine the best available technology with world-class customer service and safety standards to offer safe alternatives to traditional shopping methods and dining inside the airport.”