Luton Airport digital kiosks allow passengers to locate shops and offers

By Luke Barras-hill |

Dependent on departure time, the kiosks will suggest places to eat or shop and provide details on the latest offers.

London Luton Airport (LLA) has rolled out digital kiosks allowing passengers to locate the airport’s shops. 

Those returning to travel can also use the kiosks to navigate to restaurants and other locations throughout the single-terminal airport, which has introduced a tranche of digital services.

Travellers can scan their boarding pass to retrieve personalised flight details including boarding time, quickest route to gate and average journey time.

The kiosks also suggest locations to shop and eat and provide details of the latest offers.


Meanwhile, the single-terminal airport has introduced LLA Market Place, which allows passengers to pre-order food and drink contact free via the Grab app for collection instore.

Currently, orders can be placed with Smithfield and Pret A Manger, with more to follow as restaurants reopen.

To access the service, passengers can scan a QR code from the armrest on their seat in selected areas or visit via a mobile device.

A tie-up with ChargedUp allows passengers to rent portable powerbanks from 11 stations throughout the terminal in a UK airport ‘first’.

Other conveniences include unlimited 10mb wi-fi throughout the terminal and portable mobile chargers available for rental via a partnership with ChargedUp.

The portable power banks can be rented from 11 stations in the terminal in a UK airport first, says LLA.

Travellers can travel with the power bank and either return it to LLA upon arrival back in the UK or automatically purchase it after 10 days.

This alleviates the need for people to congregate around power supply points and maintain social distancing protocols.

Clare Armstrong, Head of Passenger Services at LLA, said: “Our fast, unlimited wi-fi and portable chargers allow passengers to move about the terminal knowing that they can rely on their mobile device while travelling, while our digital kiosks provide all the information a passenger needs for their journey.

“As well as improving the passenger experience, these new services are part of the airport’s efforts to keep passengers safe.”


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