The Duty Free World Council Academy (DFWCA) Return to Work training course has received positive feedback from industry stakeholders who have engaged to date.

Launched at the end of July, the online course is offered free of charge and contains valuable guidelines for front line retail staff on best practice in this challenging period.

Companies with staff working in duty and tax-free stores are invited to encourage their employees to follow the course.

Retailers and suppliers can obtain a company specific registration which permits them to monitor the extent of participation by their staff if desired.

The course, which takes around 15 minutes to complete, has been developed based on the Duty Free World Council Retail Operations Recovery Protocols.

FAVOURABLE RESPONSE

Response to the course has been favourable, with 99% of students rating the training as highly beneficial in facilitating a safe return to work as stores re-open.

Companies who have adopted the course and made it available to their staff, have been similarly appreciative.

Aude Bourdier, Vice President, Managing Director, Global Travel Retail, Brown-Forman said: “We at Brown-Forman highly recommend the DFWC Academy: Return to Work Best Practice Course to any individual or retailer seeking to gain in-depth knowledge on the practical skills and techniques that are now recommended to operate in the new duty-free and travel retail environment.

“The fact this course is offered free of charge to the industry and incorporates global industry input is outstanding and it acts as an invaluable resource at this time.”

Adrian Pittaway, Head of Retail, MSC Cruises (pictured left) added: “At MSC Cruises, we have used the DFWC Academy Return to Work training as a key component of our training plan for all our onboard and shoreside retail colleagues.  We have ensured every member of our team has successfully completed the training and found it easy to use

“The content is relevant and method of learning is very effective with all colleagues showing a clear understanding of the processes they needed to deliver as part of their own responsibilities in the resumption of onboard operations.  The issuing of a certificate of achievement at the end is also a great touch and was really like by our team.”

The DFWC Academy encourages those who have yet to undertake the course to do so. The purpose of the course is to ensure front-line staff have the knowledge which will permit them to safely return to work.

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