Shilla and Lotte to reveal new shops at Changi T2 as travel numbers climb

By Luke Barras-hill |

CAG has been gradually reopening stores and restaurants across T1 and T3. Pictured is a Lotte W&S store at T1.

Passengers arriving at Singapore Changi Airport Terminal 2 will encounter fresh store fixtures from powerhouse tenants Lotte Duty Free (Lotte) and The Shilla Duty Free (Shilla) in the coming months.

Shilla (beauty) and Lotte (wines & spirits) will open doors to shoppers in August and September, respectively, ahead of departure operations recommencing in the southern wing of T2 in October.

[Scroll to footer to view images of the travel retailers’ new-look store fascias at T2 Arrivals South].

A cluster of F&B concepts are also set to open that month in the T2 arrivals hall as passenger traffic numbers continue to recover.

The airport operator has been in the process of reopening stores and restaurants across T1 and T3 in the public and transit areas after Singapore relaxed restrictions for all fully vaccinated travellers on 1 April.


As reported, Terminal 2 began a phased reopening from 29 May.

CAG is eyeing the completion of terminal expansion plans by 2024, which will lift passenger capacity to 28 million annually.

Phase one of the reopening focused on arrival immigration, baggage touchpoints and flight gates.

Terminal 4 will reopen in September. Source: CAG.

The additional operating capacity will enable the airport to meet travel demand in the upcoming Northern Winter Season beginning 30 October, said CAG in a statement.

Expansion and upgrade works in the northern wing will continue in the meantime.

In related news, CAG has confirmed that Terminal 4 will reopen in September to handle departure and arrival flights.

Engagement with airlines, airport partners and tenants have begun in preparation.

CAG says while ‘some time’ is required to negotiate new leases with concessionaires, ‘a small number’ of retail and F&B options will be ready for T4 passengers when the terminal reopens.

Airlines previously operating at T4 will return to the terminal when it resumes activity, according to CAG, which says it will work with carriers on the relocations details.

Lee Seow Hiang, Chief Executive Officer, CAG: “We are accelerating efforts to secure more tenants for the two terminals, to better serve our passengers.”


Lee Seow Hiang, Chief Executive Officer, CAG said: “The fast rebound in travel demand has given us great encouragement to prepare Changi Airport for the full recovery of passenger volume back to pre-Covid-19 levels.

“The additional capacity offered by T4 and T2 will put Changi Airport in a good position to capture this recovery and support the business and operational needs of airlines.

“To support the travel recovery, our airport partners have been actively recruiting more manpower to fill various positions in the airport, from frontline staff to airside workers.

“At the same time, we are accelerating efforts to secure more tenants for the two terminals, to better serve our passengers. We are optimistic and excited about the future for Changi Airport and look forward to serving passengers again in our reopened terminals.”

CAG has begun to stimulate its concession business activity, having recently invited suitable companies to register interest in operating shop concessions at T3 and T2.

In response to the pick-up in air travel, airlines have requested more flight launches for the Northern Winter Season.

Click here to read an exclusive interview in the TRBusiness May e-zine with iShopChangi’s Nicole Foo, who describes how the airport has been able to accelerate the transformation of its e-commerce platform.

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